TANFON 1MW solar power plant for hospital

2021-08-21  

Frequently asked questions

What happen if the solar system is not tested as a complete set running before shipment?

If the system test is not done before shipment, you may receive the system and find it incompatible running, especially for a lithium battery system, the communication connection and other problems may occur, affecting your normal use.
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What is your maintenance rule?

With lifelong maintenance and Professional customized design, Tanfon's commercial and residential solar systems reduce financial expenses and energy autonomy.Buy Tanfon's solar system, and get a free smart lifelong maintenance butler APP!
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what is 360° guarantee?

The installation and use of energy storage systems have great hidden dangers reason why we offer a 360° guarantee on all our products. 1) We use German 5S technology, which makes it easy to carry heavy loads for 365 days. 2) Two-way flame retardant protection technology provides 650°C high temperature protection for wires; 3) Our unique IOT App solar housekeeper helps the system get 2 times longer lifespan. Courtesy reminder: TANFON Safety solar system protects YOU and your belongings
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Why can't the solar system be connected properly even though with installation instructions?

1) There are many suppliers who are just product traders. You give him money and he gives you the goods, so he is only responsible for the product, not for your use. Please identify smartly before purchasing. 2) The installation instructions are not detailed enough, and your electricians cannot understand well. 3) There are many suppliers with no English-speaking technician support, so they cannot provide you with good and prompt service in terms of installation support.
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How to solve the after-sales problems?

If you don’t have a technical engineer who can speak English, you can only rely on your supplier’s salesman to help you solve the after-sales service. There will be many communication and technical difficulties in the process however. As a result, it takes a long time to solve the problem and postpone your turnkey deadline.
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What is the difference between a supplier who sells products and a supplier who sells service?

The supplier who sells the product, will win your order with a low price. You pay and he ships, the cooperation will be terminated. For a supplier who sells service, sending the goods to you is just the official start of the service. And he will consider more on installation and daily use for you. Throughout the product/system design process, he will also think about the convenience of the product/system from the perspective of your use, so that you will be less troubled. To have engineers provide one-to-one technical service support, is truly taking the final responsibility for the service life of your products.
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Read more commonly asked questions or learn about what solar storage is.

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About Tanfon Solar Manufacturer

TANFON Solar Manufacturer since 2007, Serving More Than 160 Countries, German Technology, Global Certification.

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