Mali customer Fadi, is doing business in Zhejiang, living in China, because his hometown's electricity is very poor, only two days a week with electricity. So he decided to buy a 10KW off-grid solar system for his parents.
He said that he has lived in China for five years. He understands how the Chinese do business. He has always believed that he has to pay for a penny. So after he found out that we sent the price list, it always emphasized that quality must be good.
We also showed him the solar energy system work of other customers in Mali and the feedback from customers in Senegal.
He originally wanted to visit our factory. It only took 2 hours of flight and came to Foshan from Ningbo. However, from the website, he learned about the background and strength of our company and the case. After feedback, he directly places an order.
Now he finally got the goods, and the installation, his engineers found a problem, the inverter will have an alarm sound every time it is turned on.
Our engineer video found that he was not connected to the mains charging, this is a normal reminder warning sound, press the rightmost one of the silence button.
The customer tried this operation and finally showed a satisfactory smile, and also sent the complete 10kw system installation video.